Frequently Asked Questions
Everything you need to know about our latest drops and services.
How long does shipping take for new releases?
Standard shipping typically takes 3-5 business days within the continental US. During high-traffic periods, such as limited edition drops, please allow up to 7-10 business days for processing and delivery.
What is your return policy for ICECREAM footwear?
We accept returns on unworn footwear in its original packaging within 14 days of delivery. Please note that all seasonal sale items and collaborative 'Limited Edition' products are final sale.
How can I ensure I am buying authentic Billionaire Boys Club products?
To guarantee authenticity, only purchase directly from our official website, our flagship stores in NYC, London, and Tokyo, or authorized premium retailers.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your location and the weight of your order.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and accelerated checkout options like Apple Pay and Google Pay.
How do I care for my screen-printed apparel?
To preserve the quality of the graphics, we recommend washing your garments inside out in cold water and hanging them to dry. Avoid ironing directly on the printed designs.